Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy.
Under the overall guidance of the
Chief of Mission (COM) and the National Monitoring and Evaluation Officer, as well as the direct coordination with partner, the incumbent will be responsible to conduct the Evaluation of IOM Return Counselling Centre Berlin, Germany.
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
It does so by providing services and advice to governments and migrants. The IOM Berlin Counselling Centre, inter alia funded by the Berlin Senate Department for the Interior, Digitization and Sport, has been providing open-ended return counselling for third-country nationals residing in Berlin since 2006, helping them make informed decisions about voluntary return.
The counselling aligns with the IOM Voluntary Return and Reintegration Framework, emphasizing voluntariness, migrant-centred, measures, safety and upholding migrants’ right. It also aligns with the goals ofthe 2030 Agenda for Sustainable Development, the Global Compact for Safe,Orderly and Regular Migration, and the Migration Governance Framework. The Berlin counselling centre provides information on the country of origin and possibilities of reintegration assistance upon return. Once a person expresses a wish to return voluntarily, they are referred to the return counselling centre in the Landesamt für Flüchtlingsangelegenheiten - the state office for refugee affairs (LEA), the only office entitled to apply for federal support programs.
IOM’s return counselling centre in Berlin aims to provide necessary counselling and information for return decision-making processes and to increase the success and visibility of the AVRR programs. More specifically, the return counselling
centre serves multiple purposes including: (1) providing migrants with up-to-date information and counselling to help them make informed decisions; (2) supporting migrants in their pre-return phase for example by referring to a specialized counselling centre or authority 3) planning the individual reintegration process of returning migrants 4) supporting migrants in applying for reintegration assistance. Further, the return counselling centre identifies migrants in vulnerable situations and initiates measures to address those by referring to relevant places. These goals cater to the needs of various stakeholders, including migrants, funding providers, and partner organizations. Migrants receive relevant information for return decisions, funding providers get data for target group-specific counselling, and partner organizations receive networking and information services.
The evaluation aims to enhance the services of the IOM
Information and Return Counselling Centre for returning migrants, considering
all stakeholders. It focuses on assessing the quality
of centre’s services, processes, adequacy of resources, visibility, accessibility,
migrant
satisfaction, and quality of information. The evaluation shall offer a comprehensive analysis on
what is working well, what is not working so well,
under what circumstances and how
to improve what is not working. More specifically:
· Assess the counsellingcenter’s services, examining the content,processes, and the resources and capacities at the center’s disposal
· Undertake an assessment of the visibility and accessibility of the counseling services, with a focus on measuring client satisfaction levels
· Analyze thecollaborative efforts, synergies, and information exchange with relevant stakeholders, includingclients, donor and partners in return counseling in Berlin. This analysis should aimto identify and enhance cooperative relationships.
The findings and recommendations from the evaluation are expected to inform overall programme improvement. More specificallywill inform keydecisions for the programme funding providers and managers’ decisions pertaining to improvement in quality, efficiency and effectiveness of the servicesby Berlin Centres’ and other IOM Counselling centres in Germany. The findings, recommendations, lessons and/or good practices from the evaluation may also be used to support the consolidation of the Stateof Berlin’s support for voluntary return.
The evaluator is responsible for conducting the evaluation and monitors the quality of outputs and
application of methodology as well as timely delivery of all evaluation
products.
The evaluation will be
managed by IOM Berlin Monitoring & Evaluation department. The M&E will be
responsible for the oversight of the evaluation process, assure quality and
review & approve the different deliverables together with the Berlin Senate
Department for the Interior, Digitization and Sport.
The evaluation is expected
to apply a combination of methods to adequately respond
to the evaluation questions; to generate quality and comprehensive
information to inform the overall judgement on the programme performance
against the specified evaluation criteria. Methods may include: desk review,
needs and process analysis, and partner and social network analysis. This
approach allows for data triangulation, enhancing data quality and insights
into the counselling centre’s services.
Please find more details on the Evaluation Process here:
German: Evaluation der IOM-Informations- und Rückkehrberatungszentrums in... | IOM Germany
English: Evaluation of the IOM Information and Return Counselling Centre... | IOM Germany
The Evaluation is planned to be completed by 15 December 2024.
All deliverables are to be
written in German and meet good language standards. The final report should
meet the standards laid out in the UNEG Quality Checklist for Evaluation
Reports.
Advanced degree in a relevant field such as social sciences or statistics and a minimum of five years of experience conducting evaluations is required.
Fluency in German and English required. Knowledge of another official IOM language (French, Spanish) is an advantage.
The incumbent is expected to demonstrate the following values and competencies:
Values
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: demonstrates willingness to take a stand on issues of importance.
• Empathy: shows compassion for others, makes people feel safe, respected and fairly treated
Core Competencies – behavioural indicators
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
IOM’s competency framework can be found under the following link.
IOM is committed to a diverse and inclusive environment.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
The appointment will be subject to certification that the candidate is medically fit and verification of residency, visa and authorizations by the concerned Government, where applicable. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination against COVID-19.
This post is subject to local recruitment. Only applicants holding a valid residence and work permit in Germany will be eligible for consideration.
Interested candidates are invited to submit their application including CV, Letter of interest, technical proposal as well as a financial proposal through our platform, latest by midnight on the day of closing of the vacancy.
Late applications will not be considered.
In case of questions, please reach out to iomdejobs@iom.int.